Privacy Policy

Last updated: December 20, 2025

This Privacy Policy explains how RunReady.ai ("RunReady," "we," "us") collects, uses, discloses, and protects information when you visit or use our website and services (the "Services").

1) Scope

This Policy applies to information we collect:

On https://www.runready.ai and any pages that link to this Policy.
Through our course guides, TrailScore rankings, personalization flows, and account features.
Through our Substack newsletter (including subscriptions, email delivery, and engagement metrics).
Through our ChatGPT app (if/when launched) and related interactions.
Through communications with you (email, support requests, surveys).

This Policy does not apply to third-party websites or services that we do not control (for example, links to race organizers or other sites).

2) Information We Collect

A. Information you provide

Depending on how you use the Services, we may collect:

Account information: email address and a one-time login/sign-up code (or similar authentication details).
Guide personalization inputs: race selection, goals, target paces/finish times, start-time estimates, preferences (for example: imperial/metric), and other inputs you submit to generate a personalized guide.
Communications: messages you send us (support requests, feedback) and any information you choose to share.

B. Information collected automatically

When you use the Services, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, referring/exit pages, timestamps, and interactions.
Approximate location: derived from IP address (city/region level) for security, fraud prevention, and service analytics.
Cookies and similar technologies: cookies, local storage, and similar tools to keep you signed in, remember preferences, and measure site performance.

C. Information from third parties

We may receive information from:

Service providers that help us operate the Services (hosting, databases, analytics, email delivery).
Payment processors (if we offer paid plans): we may receive limited details like billing status, plan level, and transaction identifiers. We generally do not receive or store full payment card details.

3) How We Use Information

We use information to:

Provide and operate the Services (including generating and delivering course guides and personalized outputs).
Authenticate you and secure accounts.
Personalize your experience (for example, saving preferences and guide settings).
Communicate with you about account access, updates, support, and administrative messages.
Improve and debug the Services (analytics, performance monitoring, feature development).
Prevent fraud and abuse and protect the safety and integrity of the Services.
Comply with legal obligations and enforce our terms.

4) AI and Automated Processing

RunReady may use automated systems to generate personalized guidance and structured outputs based on the inputs you provide.

What inputs are used: your personalization inputs (for example, goals and pace targets) and the course data you select.
Human review: some outputs may be generated automatically without human review.
Limits: outputs are informational and may be inaccurate or incomplete; always verify critical details with official race communications.

If we use third-party AI vendors to support these features, we share only the information reasonably necessary to generate the requested output.

5) How We Share Information

We may disclose information in the following circumstances:

A. Service providers

We share information with vendors that help us run the Services, such as:

Website hosting and content delivery
Databases and infrastructure
Email delivery (e.g., sending login codes)
Analytics and error monitoring
Customer support tools

These providers are permitted to process information only to perform services for us and must follow appropriate confidentiality and security obligations.

B. Legal and safety

We may disclose information if we believe disclosure is reasonably necessary to:

Comply with law, regulation, legal process, or government request
Protect the rights, property, and safety of RunReady, our users, or others
Prevent or investigate fraud, security, or technical issues

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

D. With your direction

We may share information when you request or direct us to do so.

6) Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and the context of processing.

7) Your Choices

You may have choices regarding your information, such as:

Updating your account information.
Requesting deletion of your account and associated information (subject to legal obligations).
Managing cookies and similar technologies through your browser or device settings.

8) Security

We implement reasonable security measures to protect information. However, no system is completely secure, and we cannot guarantee absolute security of your information.

9) Children's Privacy

The Services are not directed to children under the age required by law in their jurisdiction. We do not knowingly collect information from children.

10) International Users

If you access the Services from outside the country where RunReady is headquartered, information may be transferred and processed across borders.

11) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice (for example, by updating the date at the top of this page or providing a notice in the Services). Your continued use after changes become effective constitutes acceptance of the revised Policy.

12) Contact

If you have questions about this Policy, contact us at support@runready.ai.